Tjekvik and Pinewood Partner to Deliver More for Dealers Across the UK
International Automotive specialist
Tjekvik are delighted to partner with Pinewood Technologies to improve the digital service experience for their mutual automotive customers.
The Tjekvik Digital Service Reception software enables dealers to digitise the customer journey alongside the built-in tools in Pinewood DMS.Tjekvik lets customers skip service desk queues using the at home, andin-dealer, self-service check-in, and check-out software. This ensures a quicker and easier process for the customer and reduces pressure on dealership staff, especially during busy periods such as early mornings and early evenings prior to closing time. The software includes dealer set customer journeys,invoice enhancement opportunities and online payments, providing dealers additional revenue as well as improving the customer experience.
Year to date Tjekvik dealers in the UK have sold £1.2 million added value items, generated 21,000 leads for service plans and collected over£1.5 million in online payments through over 700,000 customer interactions.
Neville Briggs, Managing Director at Pinewood added “Through our partnership with Tjekvik, we’re supporting dealers to further improve their service experience. Dealers must have the right tools to satisfy customer needs– especially in today’s competitive market where flexibility and convenience are priority.”
Tjekvik Global Business Development Director, Nick Pratt commented “We see our partnership growing with Pinewood delivering even more efficiencies to dealers in the UK and abroad. We will work together to improve connectivity and make the process even more efficient, saving valuable time for both dealers and customers”
Tjekvik integration with Pinewood DMS has already begun rolling out into dealers across the UK and is available now to Pinewood customers.
Gates Harlow had tried a self service solution before but was hampered by a manual, unintegrated and unreliable system. When they were presented with Tjekvik, an innovative self-service system, they jumped at the chance to try it.
The automotive industry is currently facing the challenge of keeping up with the rapid pace of digitisation, which is an essential factor for retaining customers and remaining competitive. As technology becomes more integrated with everyday life, customers start to expect digital options at every stage of the customer journey. Here at Tjekvik and Real Time Communications (RTC) we put our heads together to answer the question ‘What does great in digital mean in 2023?’. In this article we will share insights from key people at RTC, Tjekvik and Inchcape, our valued customer, and a global automotive distributor
With its ability to choose which documents to upload, automatic metadata inclusion, and email backup, this integration streamlines document management processes and ensures that important information is always organised, accessible, and secure. By digitising their documents, businesses can improve their efficiency, reduce the risk of lost or misplaced documents, and take steps towards becoming a more sustainable and environmentally responsible organisation.